Verifying a payment instruction from us
If you have an invoice from us and are about to wire funds, call (212) 918-8185 before you send anything. We will read our account details to you. Compare them to whatever you were sent.
Call the number on this page, not a number in an email. That is the entire point of this page. We read ours to you rather than asking you to read yours to us, because we always know our own account and you may be holding somebody else’s.
Our banking details do not change. Any message telling you they have — however it arrives, however plausible, however urgent — is fraudulent. Call us.
We will never:
- ask you to send funds to a different account
- ask you to change payment method urgently
- ask you to keep a payment arrangement confidential
- request a wire to a personal account
- chase payment with an altered invoice
- ask you to bypass your own firm’s verification process
Every one of those is a signature of the fraud. Committing publicly never to do them means any instance is self-evidently not us.
If something you have received does not match what we tell you on the call, stop. Do not send the funds and do not reply to the message. Tell us what you received and how it arrived.
A live human answers, or a voicemail returns the call the same business day.